RCS Messaging is Now Available in Workflows (Private Beta)

Modified on Tue, 7 Jul at 3:29 AM

You can now build richer customer journeys with RCS messaging directly inside Workflows
. The new Send RCS
 and RCS Interactive Message 
actions let you automate conversations using the next generation of business messaging.

You can now:

Send standard
RCS messages
from Workflows
Build
interactive RCS experiences
with rich cards and buttons
Trigger different workflow paths based on customer interactions
Automate reminders, promotions, follow-ups, and customer engagement using RCS
Build Richer Customer Journeys

Build Richer Customer Journeys

With the new Workflow actions, you can move beyond traditional messaging and create engaging RCS conversations that guide customers through personalized journeys - all from within your existing Workflow automations.

Available in Private Beta

RCS is currently available as part of our Private Beta
.

If you'd like early access and want to help shape the future of RCS in the platform, reach out to your Customer Success Manager or contact the platform team to join the Private Beta.

Also Available in the RCS Private Beta

In addition to Workflow support, Private Beta users can already take advantage of:

1:1 RCS messaging
from Conversations
Bulk RCS messaging
for customer outreach
RCS template creation and management

How to use this feature

Navigate to Automation → Workflows
Create a new Workflow or edit an existing one
Add either the Send RCS or RCS Interactive Message action
Configure your message or interactive experience
Publish your Workflow

Why it matters

Automate rich, conversational customer experiences
Increase engagement with interactive RCS messages
Route contacts based on button selections and responses
Deliver a more modern messaging experience directly from Workflows

What's Next

We're actively expanding our RCS capabilities. Here's what's coming soon:

RCS Onboarding Flows
to simplify sender registration and provisioning programmatically.
General Availability (GA)
of RCS, currently planned for end of Q3 2026, bringing the feature to all eligible platform customers.